Frequently Asked Questions

After purchasing your membership, you'll receive immediate access to our online portal where you can set up your account, browse available products, and access educational resources. You'll also receive a welcome kit with detailed instructions.

Premium membership offers several advantages including deeper discounts on precious metals, priority shipping, exclusive educational content, advanced market alerts, and VIP customer service.

Memberships are set to auto-renew annually. You'll receive a notification 30 days before your renewal date with options to continue or cancel. You can manage your renewal settings in your account dashboard.

Standard members pay actual shipping costs. Premium members receive free shipping on orders over $1,000. All packages are fully insured and require signature confirmation.

Our prices are updated in real-time during market hours, reflecting current spot prices plus our transparent premium. This ensures you always get fair, up-to-date pricing.

No, our at-cost pricing model requires membership. This allows us to offer precious metals at wholesale rates without retail markups, providing significant savings to our members.

Our storage facilities maintain Class 3 vault security with 24/7 armed security, advanced surveillance, and comprehensive insurance. All stored metals are fully allocated in your name and independently audited.

Yes, with advance notice, Premium members can schedule visits to inspect their holdings. Standard members can upgrade to Premium for this feature.

Simply log into your account, select the items you wish to have delivered, and follow the verification process. Once approved, your metals will be securely packaged and shipped to your verified address with full insurance.

You earn through four primary income streams: direct commissions on member referrals, team cycles based on organizational growth, matching bonuses on your personally sponsored associates, and leadership pools for qualified leaders.

No, there is no inventory requirement. You simply need an active membership (Standard or Premium) to be eligible to earn commissions.

Direct commissions are paid weekly every Friday. Team cycles, matching bonuses and leadership pools are calculated and paid monthly on the 15th.

Go to the login page and click 'Forgot Password'. Enter your registered email address to receive password reset instructions. For security, the link expires after 24 hours.

We accept credit/debit cards, ACH transfers, wire transfers, and cryptocurrency (Bitcoin and Ethereum) for most purchases. Bank wires are recommended for larger orders for fastest clearing.

Yes, we implement bank-level encryption and security protocols. We never store complete credit card information and use industry-leading verification systems to pr1 Columnotect your personal data.